WhatsApp, shared
Your team answers from one inbox. Pick up, assign, reply, attach files, and leave internal notes the lead never sees.
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Inbox · WhatsApp + website chat
Talk to leads where the deal already is.
A shared WhatsApp Business and website-chat inbox for your agency. Every conversation is a CRM deal - so the chat, the stage and the next step sit together, not on somebody's phone.
- Official WhatsApp Cloud API
- Your own number
- Every chat a CRM deal
Priya Sharma
18h to replyWhatsApp · Deal: Website redesign (Qualified)
Hi! Saw your post about SaaS websites - what do you charge?
Internal note · Budget ~$5k, wants March
Hi Priya, our websites start at $3,000. Could we book a 20-minute call?
/price Our pricingSummarise
01 - Why
The first conversation with a client happens before the portal.
Leads message on WhatsApp and your website. Without a shared inbox those chats live on one person's phone - and so does the deal.
Website chat
A chat bubble for your own sites, with an optional AI assistant that answers from your words until a person replies.
Already in the CRM
A new number or visitor becomes a lead automatically - with its source, owner and stage.
02 - The working tools
Everything a sales team uses daily, without a second subscription.
Automation is off until you switch it on, so nothing messages a lead that you did not decide should.
Saved replies
Type / to insert a reply your team uses every day, with the lead’s name filled in.
Round-robin assignment
New conversations go to the next person in turn - and the deal with them.
Opening hours
An away message outside your hours - once per quiet spell, never per message.
Waiting-lead alerts
A nudge when a lead has waited too long for a first reply.
Automatic follow-ups
An approved template when a lead goes quiet, or on the deal’s follow-up date.
Click-to-WhatsApp links
A link and QR code per bio, ad or flyer - each lead credited to where it came from.
AI summary and drafts
Summarise a chat into the deal, or draft a reply to edit. Internal notes are never sent to AI.
Consent and STOP
Consent recorded on every lead; STOP honoured automatically, for templates and broadcasts.
03 - WhatsApp's rules, handled
The 24-hour window and STOP, enforced for you.
Free replies within 24 hours of the lead's last message; after that the inbox switches to an approved template. Broadcasts reach only people who agreed, never anyone who replied STOP - so your number keeps its quality rating.
- 24-hour reply window shown on every chat
- Templates written and submitted from WorkTogethr
- Consent recorded on every lead
- Scheduled broadcasts with read and reply rates
Priya Sharma
18h to replyWhatsApp · Deal: Website redesign (Qualified)
Hi! Saw your post about SaaS websites - what do you charge?
Internal note · Budget ~$5k, wants March
Hi Priya, our websites start at $3,000. Could we book a 20-minute call?
/price Our pricingSummarise
04 - What it is not
A sales inbox, not a chatbot builder.
No group chatsYour business number only
No tool can read WhatsApp groups. Forward a client message to your number and it becomes a suggested task.
No flowsPeople, helped by AI
No keyword trees. The assistant answers from your text and hands over to a person.
SetupAbout an hour in Meta
Your own number and Meta account, with the steps shown in the app. One-click connect is on our roadmap.
05 - Switching from a WhatsApp tool
Coming from AiSensy, Wati or Interakt?
Most agencies use those tools for a shared inbox, templates and broadcasts - and then copy every lead into a CRM by hand. Here the inbox and the CRM are the same place.
Comes with you
- Shared team inbox
- Approved templates
- Consent-based broadcasts
- Click-to-WhatsApp links + QR
- Saved replies
- Assignment and follow-ups
- Website chat
Not here - keep a dedicated tool if you rely on it
- Visual chatbot flow builder
- Catalogue and WhatsApp commerce
- One-click number connection (on our roadmap)
Questions
What this is, and what it is not.
What is a WhatsApp inbox for agencies?
A shared inbox where an agency team answers WhatsApp messages from leads together - assigning conversations, replying from one place and keeping the history - instead of on one person’s phone. In WorkTogethr every conversation is also a CRM deal.
Does it use the official WhatsApp Business API?
Yes. It connects your own WhatsApp Business number through Meta’s official WhatsApp Cloud API. It never automates WhatsApp Web or a personal account, which breaks WhatsApp’s terms and gets numbers banned.
Can it read our WhatsApp group chats?
No. No business tool can: Meta’s API only sees messages sent to your business number. Your team can forward a client message to that number and WorkTogethr turns it into a suggested task.
What does WhatsApp cost?
Receiving messages is free, and so are replies within 24 hours of the lead’s last message. Meta charges for template messages - replies after 24 hours, and broadcasts - billed to your own Meta account.
Does it add website chat too?
Yes. One line of code adds a chat bubble to your own websites. Conversations land in the same inbox as WhatsApp, with an optional AI assistant that answers from what you write until a person replies.
Is WorkTogethr an alternative to AiSensy, Wati or Interakt?
For agencies, often yes: a shared WhatsApp inbox, approved templates, consent-based broadcasts, click-to-WhatsApp links, follow-ups and a website chat - and, unlike a WhatsApp-only tool, every conversation is already a deal in the CRM that runs your projects, contracts and invoices. What it does not have is a visual chatbot flow builder, catalogue and commerce features, or one-click number connection, so a business built on automated WhatsApp funnels should keep a dedicated tool.
Can we move our WhatsApp number from another provider?
The Inbox connects a number registered to your own Meta business account. If your number sits with a provider today, it has to be moved to your own account first - Meta supports moving a number between providers, and your current provider releases it. Templates you created under your own business account stay with that account.
Is this a chatbot builder?
No. There are no flow diagrams or keyword trees. The optional AI assistant answers from the text you give it and hands over to a person. If your sales process is automated WhatsApp funnels, a dedicated chatbot tool will suit you better.
How do broadcasts stay within WhatsApp’s rules?
Broadcasts go only to leads who agreed to WhatsApp messages - through your intake form, website chat, a START reply, or consent you record on the deal - and never to anyone who replied STOP.
How long does setup take?
About an hour in Meta’s dashboard, plus a few days for Meta to verify your business. The steps are shown in WorkTogethr, beside the fields they fill in. A one-click connection is on our roadmap.
Stop losing deals in somebody's phone.
Start free, add website chat in a minute, and connect WhatsApp when your Meta account is ready.
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