WhatsApp, shared
Your team answers from one inbox. Pick up, assign, reply, attach files, and leave internal notes the lead never sees.
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Inbox · WhatsApp + website chat
Talk to leads where the deal already is.
A shared WhatsApp Business and website-chat inbox for your agency. Every conversation is a CRM deal - so the chat, the stage and the next step sit together, not on somebody's phone.
- Official WhatsApp Cloud API
- Your own number
- Every chat a CRM deal
Priya Sharma
18h to replyWhatsApp · Deal: Website redesign (Qualified)
Hi! Saw your post about SaaS websites - what do you charge?
Internal note · Budget ~$5k, wants March
Hi Priya, our websites start at $3,000. Could we book a 20-minute call?
/price Our pricingSummarise
01 - Why
The first conversation with a client happens before the portal.
Leads message on WhatsApp and your website. Without a shared inbox those chats live on one person's phone - and so does the deal.
Website chat
A chat bubble for your own sites, with an optional AI assistant that answers from your words until a person replies.
Already in the CRM
A new number or visitor becomes a lead automatically - with its source, owner and stage.
02 - The working tools
Everything a sales team uses daily, without a second subscription.
Automation is off until you switch it on, so nothing messages a lead that you did not decide should.
Saved replies
Type / to insert a reply your team uses every day, with the lead’s name filled in.
Round-robin assignment
New conversations go to the next person in turn - and the deal with them.
Opening hours
An away message outside your hours - once per quiet spell, never per message.
Waiting-lead alerts
A nudge when a lead has waited too long for a first reply.
Automatic follow-ups
An approved template when a lead goes quiet, or on the deal’s follow-up date.
Click-to-WhatsApp links
A link and QR code per bio, ad or flyer - each lead credited to where it came from.
AI summary and drafts
Summarise a chat into the deal, or draft a reply to edit. Internal notes are never sent to AI.
Consent and STOP
Consent recorded on every lead; STOP honoured automatically, for templates and broadcasts.
03 - WhatsApp's rules, handled
The 24-hour window and STOP, enforced for you.
Free replies within 24 hours of the lead's last message; after that the inbox switches to an approved template. Broadcasts reach only people who agreed, never anyone who replied STOP - so your number keeps its quality rating.
- 24-hour reply window shown on every chat
- Templates written and submitted from WorkTogethr
- Consent recorded on every lead
- Scheduled broadcasts with read and reply rates
Priya Sharma
18h to replyWhatsApp · Deal: Website redesign (Qualified)
Hi! Saw your post about SaaS websites - what do you charge?
Internal note · Budget ~$5k, wants March
Hi Priya, our websites start at $3,000. Could we book a 20-minute call?
/price Our pricingSummarise
04 - What it is not
A sales inbox, not a chatbot builder.
No group chatsYour business number only
No tool can read WhatsApp groups. Forward a client message to your number and it becomes a suggested task.
No flowsPeople, helped by AI
No keyword trees. The assistant answers from your text and hands over to a person.
SetupAbout an hour in Meta
Your own number and Meta account, with the steps shown in the app. One-click connect is built, waiting on Meta's approval.
05 - Switching from a WhatsApp tool
Coming from AiSensy, Wati or Interakt?
Most agencies use those tools for a shared inbox, templates and broadcasts - and then copy every lead into a CRM by hand. Here the inbox and the CRM are the same place.
Comes with you
- Shared team inbox
- Approved templates
- Consent-based broadcasts
- Click-to-WhatsApp links + QR
- Saved replies
- Assignment and follow-ups
- Website chat
Not here - keep a dedicated tool if you rely on it
- Visual chatbot flow builder
- Catalogue and WhatsApp commerce
- One-click number connection (built, waiting on Meta approval)
Questions
What this is, and what it is not.
What is a WhatsApp inbox for agencies?
A shared inbox where an agency team answers WhatsApp messages from leads together - assigning conversations, replying from one place and keeping the history - instead of on one person’s phone. In WorkTogethr every conversation is also a CRM deal.
Does it use the official WhatsApp Business API?
Yes. It connects your own WhatsApp Business number through Meta’s official WhatsApp Cloud API. It never automates WhatsApp Web or a personal account, which breaks WhatsApp’s terms and gets numbers banned.
Can it read our WhatsApp group chats?
No. No business tool can: Meta’s API only sees messages sent to your business number. Your team can forward a client message to that number and WorkTogethr turns it into a suggested task.
What does WhatsApp cost?
Receiving messages is free, and so are replies within 24 hours of the lead’s last message. Meta charges for template messages - replies after 24 hours, and broadcasts - billed to your own Meta account.
Does it add website chat too?
Yes. One line of code adds a chat bubble to your own websites. Conversations land in the same inbox as WhatsApp, with an optional AI assistant that answers from what you write until a person replies.
Is WorkTogethr an alternative to AiSensy, Wati or Interakt?
For agencies, often yes: a shared WhatsApp inbox, approved templates, consent-based broadcasts, click-to-WhatsApp links, follow-ups and a website chat - and, unlike a WhatsApp-only tool, every conversation is already a deal in the CRM that runs your projects, contracts and invoices. What it does not have is a visual chatbot flow builder, catalogue and commerce features, or one-click number connection, so a business built on automated WhatsApp funnels should keep a dedicated tool.
Can we move our WhatsApp number from another provider?
The Inbox connects a number registered to your own Meta business account. If your number sits with a provider today, it has to be moved to your own account first - Meta supports moving a number between providers, and your current provider releases it. Templates you created under your own business account stay with that account.
Is this a chatbot builder?
No. There are no flow diagrams or keyword trees. The optional AI assistant answers from the text you give it and hands over to a person. If your sales process is automated WhatsApp funnels, a dedicated chatbot tool will suit you better.
How do broadcasts stay within WhatsApp’s rules?
Broadcasts go only to leads who agreed to WhatsApp messages - through your intake form, website chat, a START reply, or consent you record on the deal - and never to anyone who replied STOP.
How long does setup take?
About an hour in Meta’s dashboard, plus a few days for Meta to verify your business. The steps are shown in WorkTogethr, beside the fields they fill in. A one-click connection is built and is switched on once Meta approves it.
Why WorkTogethr
One workspace instead of the usual agency stack.
Most agencies under 200 people run eight or more tools that do not know the client exists. WorkTogethr is one place for the work, the client and the business around them.
What you need to doWhat agencies usually useIn WorkTogethr
Plan and run client projectsA project tool such as ClickUp, Asana or monday.comProjects, boards, a timeline and service checklists
Show the client progress and what they oweStatus emails and shared drivesA login per client, on the same project
Feedback pinned on designs and websitesA proofing tool such as Markup.io or BugHerdReviews with rounds and a sealed sign-off
Leads and follow-upsA CRM such as HubSpot or Pipedrive, plus Make.com and a sheetLead ads, forms and WhatsApp straight into the CRM
Proposals and contractsGoogle Docs and an e-signature tool such as DocuSignProposals and contracts signed on the page
Campaign landing pagesA page builder such as Unbounce or Leadpages, or a WordPress pagePages from industry templates; leads straight into the CRM
Leave, onboarding and reviewsSpreadsheets, or an HR tool such as BambooHRLeave balances, signed HR documents, monthly reviews
Each client’s SEO, analytics and adsSeveral dashboards and a report built by handGrowth: each client’s numbers with what stands out
Products are named as examples of their category. We do not list what they lack - check each one’s own site; ours is on the pages linked above.
- Your client is inside itEvery client logs in to their own projects - approvals, files, contracts and invoices - instead of asking you by email.
- Built in, not bolted onProjects, reviews, CRM, contracts, invoices, HR and a WhatsApp inbox share one workspace. Nothing to sync, nothing to pay for twice.
- Every feature on every planThe free plan has every feature. Paid plans add capacity - clients, projects, storage - never features.
- Sized for 2 to 200 peopleUnlimited people, no per-seat pricing, and roles for owner, project managers, team, sales, HR and clients.
- Agency defaults, day oneEleven service checklists, a review flow and a CRM ready for your trade - start working, not configuring.
- Proof that holdsSign-offs sealed with a fingerprint, contracts signed with a certificate, every change in the activity log.
Stop losing deals in somebody's phone.
Start free, add website chat in a minute, and connect WhatsApp when your Meta account is ready.
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